Safes & Paper Shredders |
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| I have a question regarding my Brink's Safe or Paper Shredder. |
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| For all your questions regarding Brink's Safes or Paper Shredders, please contact Sisco at 1-800-832-5834 or 1-310-638-1182. |
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Locks |
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| I have a question regarding my Brink's lock. |
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| For all your questions regarding Brink's locks, please contact Hampton, a Brink's licensee, at 1-800-LOC-LOCK (or 800-562-5625). |
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System Information |
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| What is included in the standard package for home alarm system installation? |
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| Standard Keypad, Two Door/Window Sensors, Motion Detector, Interior Siren, Master Control Panel, Yard Sign and Window Decals. |
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| Costs vary depending on your area. With most homeowners insurance discounts, installation costs are very affordable. Please call 1-800-379-9194 for details. |
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| Do you monitor other companies' equipment? |
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| To assure high-quality equipment performance, monitoring and customer service, Brink's Home Security monitors only Brink's equipment. The Brink's control panel, keypad and all other Brink's-installed equipment are listed by Underwriters Laboratories (U.L.). Depending on your existing system and contractual obligations, Brink's may be able to convert your system by adding the Brink's control panel and keypad. |
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| How long is the contractual agreement? |
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| Your contractual obligation for monitoring is 36 months. |
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| How do I activate the Brink's Home Security system in my home? |
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| To schedule your activation, please call your local Brink's customer support representative or our central office at 1-800-379-8816. Our central representatives are available from 8 a.m. - 7 p.m. (C.S.T) Monday - Friday and Saturday from 9 a.m. to 2 p.m. |
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| Can I pay by check or credit card each month automatically? |
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| Yes, with our EasyPay™ Auto Payment. |
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| Can I pay my monitoring on a quarterly or annual basis? |
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| Yes. Brink's allows you the flexibility to pay your monitoring monthly, quarterly or annually. We also have Brink's EasyPay™, an easy and automated way to pay your recurring fees. With your one-time enrollment, your payment is sent directly from your financial institution to Brink's or automatically charged to your credit card. |
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| What if I have a business that I want protected? |
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| Because all businesses have different needs, Brink's will set up an appointment with one of our Brink's Representatives to determine your needs. |
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| I'm a renter. Can I get a system? |
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| Brink's requires that the property owner sign the Protective Service Agreement. If your landlord agrees to sign the agreement, Brink's will install a system into the property in the name of the owner. The property owner will receive and be responsible for all bills. The Customer Move policy applies to only the homeowner and not the renter. |
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Current Customers |
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| I have a question regarding my system and/or account. |
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| For all your questions regarding your account, please visit our customer Web site at www.mybrinks.com/home or call us at 1-800-445-0872. |
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Brink's Business Security |
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| I have a question regarding Brink’s Business Security. |
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| For all your questions regarding Brink's Business Security, please call us at 1-800-890-8945. |
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Dealer Program |
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| I have a question regarding the Authorized Dealer Program. |
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| For all your questions regarding the Authorized Dealer Program, please call us at 1-800-380-1388. |
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Brink's Home Technologies |
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| What does Brink's Home Technologies do? |
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| A division of Brink's Home Security, Brink's Home Technologies offers homebuilders and individuals building homes expanded technology options in their new homes by providing a one-stop source for security, structured wiring (advanced phone/cable systems), home networks, home theater, multi-room speaker systems and other low-voltage products. |
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| What sets Brink's Home Technologies apart? |
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Brink's brings national name recognition and over ten years of experience, working with hundreds of builders, providing security and other home technology products.
Our sales professionals, who are trained in the new construction environment, support and supplement the sales process, prior to construction, in order to develop wiring and systems tailored to meet the needs of each individual homebuyer.
Our installation professionals ensure production schedules are met with the highest quality service.
Brink's is the only national security provider to achieve Installation Quality (IQ) Certification, assuring the highest quality products and services.
Brink's offers only the highest quality flexible suite of home technology products and services which consumers value today and in the future.
Brink's shares the builder's desire to create customers for life and generate solid profitability, which results in a win-win proposition for the homebuyer. |
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| What Low Voltage Options does Brink's provide? |
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Home Security - Security and life safety systems designed to meet builder specifications or homebuyers' lifestyle needs.
Structured Wiring - Structured wiring systems by leading manufacturers provide an advanced platform for communications and entertainment services. This modular system can be based on the budget constraints of the builder or the lifestyle needs of the homeowner - includes telecommunications and video wiring which enables home networking, distributed video, and high speed Internet sharing.
Intercom - Systems by M&S Systems provide distributed music and voice communication throughout the home.
Home Theater - Home theater cube style or in-wall speaker systems by M&S Systems provide high-quality sound to entertainment systems or Dolby digital surround sound systems.
Whole House Stereo - Multiple room stereo speaker systems provide stereo sound to multiple rooms in the home with a volume control in each room with speakers.
Satellite Television - Single or multiple room satellite television installations.
Cameras - Indoor/outdoor camera systems allow you to view a baby's room, child's playroom, front door area or any pre-determined location in or outside the home from an existing television in the home.
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| How can I contact Brink's about my upcoming project? |
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| There are two ways to contact Brink's regarding the upcoming project. You may either fill out a request or call us at toll free at 1-800-371-3893. |
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| How do I activate the Brink's Home Security system in my home? |
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| To schedule your activation, please call your local Brink's customer support representative or our central office at 1-800-874-0887. Our central representatives are available from 8 a.m. - 7 p.m. (C.S.T) Monday - Friday and Saturday from 9 a.m. to 2 p.m. |
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| Where is Brink's Home Technologies available? |
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Our security and life safety systems are available in over 98 markets where Brink's Home Security is available. The expanded technology offerings beyond security are currently available in over 25 metropolitan areas:
• Arizona: Phoenix
• Florida: Miami, Ft. Lauderdale, Deerfield Beach, Orlando, West Palm Beach, Jacksonville, Daytona, Tampa/Sarasota and Ft. Myers
• Georgia: Atlanta
• Indiana: Indianapolis, Kokomo and Muncie
• Kentucky: Ft. Mitchell, Florence and Covington
• Maryland: Greater Baltimore, Gaithersburg and Frederick
• Michigan: Detroit and Ann Arbor
• North Carolina: Charlotte and Raleigh/Durham
• South Carolina: Rock Hill
• Ohio: Columbus, Dayton, and Cincinnati
• Texas: Austin, Dallas/Ft. Worth, Houston and San Antonio
• Tennessee: Nashville
• Virginia: Northern Virginia
• West Virginia: Charles Town
• Washington: Seattle
• Washington, D.C. |
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Brink's EasyPay™ |
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| How much does Brink's EasyPay™ cost? |
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| There is NO additional charge for Brink's EasyPay™. |
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| How long will enrollment in Brink's EasyPay™ take? |
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| Upon receipt of your completed enrollment form, your first draft will occur within 4-6 weeks. |
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| What notification will I receive that I am enrolled in Brink's EasyPay™? |
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| You will receive a draft notification letter ten days prior to your first draft. This letter will indicate the draft amount and your monthly draft date. Going forward, your draft will occur on that date each month. Your receipt is your monthly checking account or credit card statement. |
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Human Resources |
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| How do I apply for an open position at Brink's Home Security? |
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| Visit our Career Center and begin your career search by clicking the Search Brink's Jobs button. |
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| Where does my resume go once I submit it online? |
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| Your resume is delivered to the recruiter and/or hiring manager responsible for the open position. |
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| May I fax my resume if I am not able to submit it online? |
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| Yes, you may fax your resume to 972-871-3318. |
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| Once I have submitted my resume, should I contact Brink's or will the recruiter and/or hiring manager contact me? |
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| Your resume will be reviewed to determine if your qualifications and interests match the open position. If you have not heard from us within four weeks, you may assume that while your qualifications are commendable, we have other candidates who more closely meet our requirements. |
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| How can I learn about Brink's Home Security's benefits? |
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| Please visit Our Benefits page and you will see that Brink's Home Security offers a variety of benefits to meet the needs of our employees and their families. |
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| Does Brink's Home Security offer educational assistance? |
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| Yes, Brink's Home Security provides educational assistance to you through the Tuition Reimbursement Plan. The maximum benefit available to eligible employees is $4,000 per calendar year. Please visit Our Benefits page for more details. |
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| What is the dress code at Brink's Home Security? |
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| We have adopted a "business casual" dress code for our employees at the corporate headquarters, located in Irving, Texas. Professional business attire is expected of our customer-facing branch personnel. Technicians are provided with a company uniform. |
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